Privacy Policy
The Picnic Facility ("we", "us") rents picnic equipment such as tents, sound systems and furniture, and delivers it to the picnic spot you choose. This policy explains what we collect through our app and website, why, and the choices you have.
What we collect
- Account details: your name, mobile number and a password (stored only in scrambled form). Optionally an email address.
- Order details: the picnic spot, dates, items, delivery address and notes you enter, and the payment status of your orders.
- Payments: when online payments are enabled, card, UPI and wallet details are handled by our payment provider. We do not store card numbers.
- Support: messages you send us and notes our team records about your requests.
- Device information: a notification token so we can send order updates, and basic technical logs (such as time and error type) to keep the service reliable.
- Photos: delivery and return photos taken by our delivery partners as proof of condition.
We do not track your location. You choose your picnic spot from a list.
How we use it
- To create your account, take and deliver your orders, and collect payment and deposits.
- To send OTP codes, order updates and support replies.
- To prevent fraud, resolve disputes (for example damage claims) and keep the service secure.
- To improve the app and understand how it is used, in aggregate.
Who sees your information
- Our delivery and equipment partners see only what they need to fulfil an order: the items and dates, and the delivery address once they accept the order. They do not see your name or mobile number.
- Service providers that help us run the service, such as SMS, notification, hosting and payment providers, process data on our behalf.
- We may share information if the law requires it or to protect people and property.
We do not sell your personal information.
How long we keep it
We keep account and order records while your account is active and for as long as needed for accounting, tax and dispute purposes. Delivery proof photos are kept for a limited period after an order is completed. When you delete your account, your profile details are removed or anonymised; order records needed for accounting are kept without your personal details.
Security
Connections to our app and website are encrypted. Passwords are stored in scrambled form, sign-in sessions can be revoked, and staff access to customer data is limited by role and recorded in an audit log. No system is perfectly secure, so please choose a strong password and keep your delivery code private.
Your choices
- You can view and update your name and email in the app.
- You can delete your account at any time: Profile → "Delete my account", or see how to request deletion.
- You can ask for a copy of your data or a correction by contacting us.
Children
The service is for people aged 18 and over. We do not knowingly collect information from children.
Changes
If we change this policy in a meaningful way we will update the date above and, where appropriate, tell you in the app.
Contact us
The Picnic Facility, Guwahati, Assam, India. You can also use "Help & support" inside the app.