Terms of Service
These terms govern your use of the The Picnic Facility app and website and your rentals through them. By creating an account or placing an order you agree to them.
1. The service
We rent picnic equipment and deliver it to the picnic spot you select, set it up and collect it at the end of your rental. Items are supplied through our partner vendors; we are responsible to you for your order.
2. Your account
You must be 18 or over and give accurate details. You are responsible for activity on your account and for keeping your password and delivery code private.
3. Orders, prices and payment
- Prices are per item per day and are shown before you pay. Rentals are charged for whole days, counting the first and last day.
- Delivery, setup and pickup are included in the rental price.
- Availability is confirmed at checkout. We hold your items for a short time while you pay; if payment is not completed the hold is released.
- Coupons and bundle savings apply as described when you use them and cannot be exchanged for cash.
4. Refundable deposit
A refundable security deposit is collected with your order. It is returned to you after the items are collected, less the cost of any loss or damage beyond normal wear.
5. Cancellations and refunds
You can cancel free of charge until 24 hours before your rental starts, and you will be refunded in full. After that, or once items are on their way, please contact support; we will do our best to help but a cancellation fee may apply.
6. Delivery and use of the equipment
- Please make sure someone is available at the delivery address and give the delivery code only to our delivery partner when your items arrive.
- Use the equipment safely and for its intended purpose, and keep it dry and clean. Do not sublet it.
- You are responsible for the items from delivery until collection. Report problems straight away through "Help & support".
7. Loss and damage
If items are lost or damaged beyond normal wear, we may charge the repair or replacement cost, taken first from your deposit. Photos taken at delivery and collection may be used to assess condition.
8. Acceptable use
Do not misuse the service, attempt to access other accounts, or interfere with its operation. We may suspend accounts that break these terms or abuse coupons or referrals.
9. Our liability
We take reasonable care to provide the service but cannot guarantee it will always be uninterrupted or error free. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law.
10. Changes and contact
We may update these terms; the date above shows the latest version. Questions? The Picnic Facility, Guwahati, Assam, India.